Privacy / Cancellations / Refunds / Payments / Transfer Policy

PRIVACY

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

CANCELLATIONS

If a participant who has paid all or part of their course booking fee cancels their booking, the following refund policy will apply; Cancellation more than 1 month from the course date, a 10% cancellation  fee (of the full applicable course fee) applies. Cancellation within 1 month of the course date, a 50% cancellation fee (of the full applicable course fee) applies. A ‘no show’ or a cancellation on the day of the course will not be eligible for a refund and will result in the forfeit of the full course fees paid.

REFUNDS

A full refund is applicable if, due to unforeseen circumstances, a course is postponed, cancelled or cannot go ahead as advertised. All reasonable attempts will be made to inform participants ahead of time via the booking information provided to Club Physio. In most, if not all cases, the postponed course will be re-scheduled to a future date in the current or next calendar year and paid participants booked on the postponed course will be transfered to the new date and their paid bookings will be automatically moved to the new date and a credit to the value of the course payment will be applied. If you are unable to attend the new date then you will be given the opportunity to transfer to another course free of charge or have a full refund.

Paypal payments will be refunded on the following basis; if your refund is applied and done within 2 months of your paypal / credit card payment, then your full fees will be refunded via the paypal website and in accordance with paypal’s refund policy and rules. If your refund is made outside of the 2 month paypal refund period, then the fees that paypal charge us to receive your payment will be refunded at 50% of the fees value; ie if you paid 100 pounds and 5 pounds was charged to us by paypal to receive your payment, then if you are refunded after the 2 month period, you will be refunded 50% of teh fees, ie 2.50 of the 5 pounds paypal fees we were charged.

COURSE TRANSFER / NAME CHANGES

Participants who wish to transfer their paid up booking(s) to another Club Physio course or transfer their place to a friend / colleague by applying a name change to a course booking can do so by paying a 10% transfer/name change admin fee for the course they are transfering to or from (whichever amount is the most) and provided there is place on the course they wish to transfer to.

PAYMENTS

All course fee payments are Nett payments, in other words all bank deposit / transfer costs / cash payment fees / encashment fees / foreign exchange fees etc are for the participant’s cost and must be included in your course fee payment at the time of booking and paying. Payment for courses must be done ahead of the course taking place and failure to pay your course fees ahead of the course can result in your booking becoming invalid and you possibly not being permitted to attend the course.

Paying via credit card and / or paypal must be done either prior to or after you have booked on a course. The paypal button price is reflected in either US dollars or pounds sterling or euros (and not SA rands) and no refunds or credits or currency adjustments will be entered into if you are paying via credit card or paypal.

ACCEPTANCE

Completing and submitting an online booking form and payment of your full / part / deposit course fees constitutes your acceptance of the course booking and cancellations / refunds / transfer policy.

Regards

Club Physio