Refunds & Cancellations

PRIVACY

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

CANCELLATIONS

If a participant who has paid all or part of their face-to-face or online course booking fee cancels their booking, the following refund policy will apply; Cancellation more than 1 month from the course date, a 25% cancellation fee (of the full applicable course fee) applies. Cancellation within 1 month of the course date, a 50% cancellation fee (of the full applicable course fee) applies. Cancellation within 24 hours of the course or a ‘no show’ or a cancellation on the day of the course will not be eligible for a refund and will result in the forfeit of the full course fees paid.

REFUND / REBATE

A full rebate / credit is applicable if, due to unforeseen circumstances and more specifically Cornona virus lockdowns, restrictions, travel bans, isolations, positive test result or a course is changed from F2F to online etc, a course is postponed or cannot go ahead as advertised. All reasonable attempts will be made to inform participants ahead of time via the booking email information provided to Club Physio and the postponed course will be re-scheduled to a future date in the current or next calendar year and paid participants who are booked on the postponed course will be transferred to the new date along with their paid bookings. If you are unable to attend the new date then you will be given the opportunity to transfer to another course free of charge or receive a credit to the value of your course fee payment. (Please note that any course organising attracts upfront costs to our supply vendors <travel, accom, teaching fee deposits, stock purchases, staff etc etc> and therefore we appreciate your understanding towards the cancellation policy and how we are able to support our vendors during these tricky times)

Paypal payments will be refunded in accordance with the cancellations policy above.

COURSE TRANSFER / NAME CHANGES

Participants who wish to transfer their paid up booking(s) to another Club Physio course or transfer their place to a friend / colleague by applying a name change to a course booking can do so by paying a 15% transfer/name change admin fee for the course they are transferring to or from (whichever amount is higher) and provided there is place on the course they wish to transfer to.

PAYMENTS

All course fee payments are Nett payments, in other words all bank deposit / transfer costs / cash payment fees / encashment fees / foreign exchange fees etc are for the participant’s cost and must be included in your course fee payment at the time of booking and paying. Payment for courses must be done ahead of the course taking place and failure to pay your course fees ahead of the course can result in your booking becoming invalid and you possibly not being permitted to attend the course.

Paying via credit card and / or paypal must be done either prior to or after you have booked on a course. The paypal price is reflected in pounds sterling and not SA rands – (the pounds price is the approx rand equivalent depending on daily currency changes).

If you have paid for a course and then the course fee is changed (higher or lower), there will be no changes / credits / debits to the fees you have already paid. Fess can change due to currency fluctuations, demands for places and course sales specials.

ACCEPTANCE

Completing and submitting an online booking form and payment of your full / part / deposit course fees constitutes your acceptance of the course booking and cancellations / refunds / transfer policy.

Regards

Club Physio